Warranty
& Aftersales
Every Beare Flooring installation is backed by our Lifetime Installation Guarantee, giving you confidence long after your new floor has been installed.
If you believe something isn’t quite right, complete the form below and your local State Manager will contact you within 2–3 business days to discuss the next steps.
If you have a concern about your flooring, you've come to the right place. Every residential installation is backed by our Lifetime Installation Guarantee, while all flooring products are covered by their respective manufacturer's warranty.
Submitting the form below is the quickest way for our team to assess your enquiry. Once received, it will be reviewed by our Aftersales Team, allocated to the State Manager for your area, and managed through to resolution.
What Happens
After You Submit
- Your enquiry is received - Your submission is logged immediately and assigned to the State Manager responsible for your area.
- We'll be in touch - Please allow 2 to 3 days for the state manager to get in contact with you.
- Inspection, if required - If an on-site inspection is needed, we'll arrange a suitable time with you following our initial conversation.
- Assessment & resolution - We'll explain the outcome of our assessment and any next steps. If the issue is related to our installation workmanship, any required rectification will be completed at no cost to you under our Lifetime Installation Guarantee.
- We'll see it through - Our Aftersales Team monitors every enquiry from the day it is submitted until the matter has been resolved.
Warranty & Aftersales FAQs
How Quickly Will Someone Contact Me?
Your report is logged as soon as it arrives and passed to the state manager for your area. Please allow 2 to 3 days for the state manager to be in contact with you by phone. If an inspection is required, it is arranged after that call.
What Should I Include In My Report?
Your full name, phone, email and address, your invoice or job number, a description of what you are seeing, and 3 to 5 photos of the issue. The invoice or job number is required, as it lets us find your installation records straight away.
What Does The Lifetime Installation Guarantee Cover?
It covers the workmanship of your installation, meaning the way the floor was laid, finished and detailed, for the life of the flooring. Product wear and fading are covered separately by the manufacturer’s warranty. Full details are on our Lifetime Installation Guarantee page.
What If My Issue Is With The Product Rather Than The Installation?
Lodge the report anyway. If the issue relates to the flooring product itself, we will help you through the manufacturer’s warranty process rather than the installation guarantee. You do not need to work out which applies before contacting us.
Do I Need My Invoice?
Yes. The invoice or job number is a required field on the report form, and it is the fastest way for us to locate your installation records. If you cannot find it, reach out through our contact page and we will help track it down.
Is There Any Cost To Lodge A Report?
No. Lodging a report costs nothing, and if the issue is covered by our installation guarantee, the rectification is at no cost to you.
Lodge An Aftersales Report
Fill in the details below and attach your photos. Your report is logged as soon as it arrives, and the state manager for your area will call you within 2 to 3 days to arrange the next step.
